Warmlite’s Repair Policy

Warmlite’s Repair Policy

Warmlite Gear: Built to Last

Many outdoor enthusiasts use their gear until it’s destroyed, but with Warmlite’s repair policy you never have to worry about throwing out another tent, sleeping bag, jacket, or vapor barrier item. Our high-quality, rip-resistant material, sturdy zippers, and double-stitched strain-bearing seams, Warmlite gear is carefully assembled to ensure that your gear lasts 20+ years.

But things happen. Did you know that we will repair your gear? Our team can work with you to determine how to fix your gear and get it back to its original glory. We are proud of our top-quality gear, and work to ensure that it lasts a lifetime. Many Warmlite customers have owned their gear for decades, and we put in the effort to make sure it lasts many more.

We believe in the quality and longevity of our gear. If after 20+ years of use something needs repair, we can fix it!

How Repairs Work

Repairs are $50 an hour plus the cost of materials. Pay shipping to and from the Warmlite® facility. For questions, call (970) 568-4080 or email [email protected] Our Office Hours are Monday – Thursday, 8 am to 4 pm MST.

Have Warmlite gear that needs repaired? Simply give us a call or email us about the issue and we can problem-solve with you to decide on the best course of action.

Read More

16 thoughts on “Warmlite’s Repair Policy

  1. What material are your raingear pieces made of? Breathable yet water proof seems so elusive but the Brits/ Irish have some but it seems quite heavy. Which is my other question: what would be approximate weight of a medium, hooded rain top
    [email protected]

    1. Great question Cliff. We use the same material for our Ponchos as we do our tents, a nylon silicone coated rip stop fabric. A Poncho with a hood weighs approx. 8 ounces. Weight can be slightly more or less depending on overall length and if a lot additional length is added to go over backpack space.
      If you look on our website:
      at the bottom there are sections on how to measure your length and how to measure for extra length for a backpack. Have a Great day!

  2. Kim,
    In 1970 I bought a pack, two triple bags, and a two person tent. Only the tent died, too much RV but my Triple is going strong after 50+ years!!! I have lost some weight and am almost back at the 138 pounds where Jack measured me on his living room floor. After, we went out for ice cream to celebrate a birthday girl!!! Jack and I corresponded over the years, he was a unique person and a joy to know. I still have my original Kelty B4 frame and pack body. May you prosper and keep this brand alive and well for many years to come. Lord bless.
    Bob Jarrard

    1. Hello Robert, such a great testament to the life long quality of Warmlite gear. Jack (my uncle) was a very unique person and brilliant man. We are carrying on what he started in 1957. Hope you are still getting out to enjoy the great outdoors! Thank you & Happy Trails, Kim

  3. In 1980 I acquired a Stephenson Warmlite catalog, among others, while searching for appropriate equipment. Alas, the Warmlite was as desireable to me as it was out of my price range. I spent the next 30 years replaceing worn out or destroyed tents and bags. Shoulda got a Stephenson. Well the survivor of that search is the catalog which I just discovered in my basement in excellent condition. It is marked 1980 on the price list and if you want it just send me an address to mail it to and I’ll send it when it’s safe to go to my P.O.
    Larry Rapaport

    1. Love it Larry! Thanks for your offer, but you can keep it in your archives as we have several on hand. Happy Trails!

  4. I have a Warmlite tent and sleeping bag from probably the late 80’s. Sleeping bag in great shape but tent was stored in my barn after its last use, slight mildew, I have washed it according to the directions and let it dry.. I have yet to set it up and let it rain on it to see how it’s doing as far as seam sealing.. Somewhere on the site it says I can get new silicone seam sealer from you to re-seal it. I am comfortable doing it myself. I just can’t find where you sell the sealer to customers. Can you help me with that, please? Thanks so much!

    1. Hello Louise, so glad to hear you are enjoying your Warmlite gear for so many years! If you need to re-seam seal you tent we suggest using 100% Silicone, GE brand, clear. We dilute with Mineral Spirits just enough to make the silicone a paintable consistancy and simply apply (paint) the seams as needed. Great question! 🙂

      1. Thanks for getting back to me, Kim, I’ll get that and get it ready to go out in the White mountains next month!

  5. Please help ! I have had your sleeping bag for 15 years…..its the best.
    It recently got wet and may be moldy, it was so long ago i used to speak to your father and listen endlessly his stories about Todd Bibler , i also have all of your old catalogs.
    I love your company.
    What are my options?

    1. Hi! Love to hear of the “old times” with Jack! Sorry about your bag. You can wash your bag with a mild detergent in your bath tub. Then hang outside to dry, we lay ours over the deck railing. Once dry you can fluff the down by putting the separate layers in your dryer on AIR only (NO HEAT!) with a few tennis balls. Hope this helps. Happy Trails! Kim

  6. I bought a green Triple Bag 18 years ago, one of the best purchase i have ever made. Your father was the best, talked endlessly about Todd Bibler and gortex. His stories are the amazing and endless. You make the very best.
    Thank you.

  7. I broke a coupling on the 5/8″ pole of my 40+ year old 2 man tent (hand me down from my dad – the tent’s older than I am). Do you have replacement couplings, or just pole segments? Also, any advice on rewaterproofing?

  8. Sept 26, 2020
    Love my 2 man Stephenson’s-Warmlite tent that I bought around 1999. It’s the 2R. Very roomy – I normally sleep in it with all my gear inside the tent, a weeks worth of food, backpack, boots, ice axe, crampons, etc. . Don’t want rodents or deer to chew on your sweat-soaked hip-belt, boots, etc. One time I left my backpack outside the tent, and a rodent or deer spent the night chewing the hip belt off of it. 😉
    I’ve been in nasty winds and used the X-brace stiffeners; they help and I recommend them. Once on Aconcagua the wind was very strong all night in a direction perpendicular to the long axis of the tent which did cause it to billow quite a bit. That was one of the first times I used it so maybe I was too timid to tighten it enough. It wasn’t a problem except it kept me awake quite a bit. Because of that, I would recommend the 3rd middle hoop, although it is not a requirement. The next morning many tents in camp were in tatters. 🙂
    I like the long length of these tents so your sleeping bag doesn’t touch the tent and get wet. My tent has the aluminized inner walls (not on the cone ends) – definitely helps hold in the heat. Sometimes I will wipe condensation off the inside of the tent in the morning, but not always – it does amazingly well and the double wall part doesn’t get much condensation on it. I use it in dusty areas with abrasive volcanic dust and that seems to adversely affect the zippers – need to keep them cleaned and lubricated.
    Once my wedding ring wore a hole in the pole sleeve for the big hoop, so if you wear a ring, be careful as you slide your hand over the pole when inserting and removing it.
    Only big change I’d recommend is to provide a no-see-em bug screen for the door to keep bugs out in the summer. I do have the 2 big screen windows but rarely use them. Next time I might opt for the aluminized outer fabric if available – I feel guilty leaving it out in the sun all day at high altitude – it takes a beating from the UV. I just wish the prices for new tents were “only” ~$500 like they were when I got mine!!! 🙂

    1. Sounds like your having some great times in your Warmlite tent & appreciate your input. Not the first time a Warmlite tent withstood the high winds while others do not. I have seen & heard many stories of marmots and other critters enjoying midnight snacks on gear. We suggest cleaning your zippers with a spray Silicone and wipe off with a clean cloth. We suggest this at least once per year or probably more often for the conditions you are in. We used to make our tents with door screening but actually had too many complaints that others did not use it and wanted to shed the weight. Aluminized fabric, sadly no one manufacturers this fabric anymore, bummer. We also wish we could offer our tents for $500 but that would not even cover the materials cost anymore, let alone labor and sewing. We source only USA made products and only the highest quality with the lightest weight, hand sewn by highly experienced sewers. Please take a minute and post any photos of you and your Warmlite tents out on your adventures, we love seeing all the fun your having! Thanks again and happy trails.

Leave a Reply

Your email address will not be published. Required fields are marked *